Ownmail Help

Get your mail POPed to any email client named below or get it Auto-Forwarded to another email address like hotmail, yahoo, etc.

Auto-Forwarding

Pop Access Configurations
Outlook Express
Netscape Messenger
Other Email Clients
HTML Compatibility
Problems Sending Mail (SMTP)
Problems Receiving Mail (POP)

Auto-Forwarding

If you have POP access on your account, you can have your email messages automatically forwarded to another email address. Here's the way:

Login to your web account.
Go to the Options page.
Click on the Preferences link.
Scroll down to the bottom to find the Message Forward text box.
Fill in the full email address of your account to which you want to get your mail foprwarded.
Click Submit.

Outlook Express

To add a new POP account in Outlook Express proceed as below:

From the Tools menu, choose "Accounts".
Select the "Mail" tab.
Click the "Add" button.
From the Add menu, click "Mail".
In the text box labeled Display Name, type your name and click "Next". In the Email Address box, type your Full Mail address (be sure to include "@domainname.com") and click "Next".
"My incoming mail server is a ?" -> "POP3".
Incoming mail (POP3) Server -> "mail.domainname.com"
Outgoing mail (SMTP) Server -> "mail.domainname.com"
Click "Next".
In the Account Name box, type your Full Mail address (without the "@domainname.com"). In the Password box, type your Mail Password. If you want Outlook Express to remember your password, check the "Remember password" box. Do not check the "Log on using secure password" box. Click "Next".
Click "Finish".

To control deletion of messages from the Mail Server:

From the Tools menu, choose "Accounts".
Select the "Mail" tab.
Double-click on your account.
Select the "Advanced" tab. In the Delivery section at the bottom of the window, check "Leave a copy of messages on server" if you want to save your email messages on the Mail server as well as on your local computer. Do not check this box if you want your messages to be deleted from the Mail server once you have received them in Outlook Express.

Netscape Messenger

The data required for configuring any other email client is as below:

Incoming (POP3) Server -> mail.domainname.com
Outgoing (SMTP) Server -> mail.domainname.com
Account/User Name -> Full Email Address (username#domainname.com).
Note: Please note that the '@' sign has been replaced by the '#' sign.
Password -> Your password for this account.
Email address: Your Complete email address (i.e.username@domainname.com)

Other Email Clients

The data required for configuring any other email client is as below:

Incoming (POP3) Server -> mail.domainname.com
Outgoing (SMTP) Server -> mail.domainname.com
Account/User Name -> Full Email Address (username@domainname.com)
Password -> Your password for this account.
Email address: Your Complete email address (i.e.username@domainname.com)

HTML Compatibility

Some email programs have the ability to display HTML messages, which include graphics and links. Others can only display text and/or limited graphics. If you try to view an HTML message in a text-only email reader, your message won't display properly.
The following email clients are HTML compatible:

Microsoft Outlook 97 and 98
Outlook Express 98
Netscape
Eudora Pro
Web-based email
Other HTML readers

The following email clients are not HTML compatible:

Lotus Notes
cc:Mail
AOL
other plain text readers

If you have questions, please refer to your Help files for your particular email program.

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Problems Sending Mail (SMTP)

In case you receive the error 'Relaying denied' while sending mail, go through the following:

For security reasons, it is essential that you log in to our POP servers before you can send mail from an email client. To do this, your email client will need to receive new messages before attempting to send messages.

If your email client sends mail first when you click "Send/Receive," you may need to click "Send/Receive" twice. If you can't send mail after several tries, move messages out of the Outbox, attempt to receive with an empty Outbox, and then try to send your message again.

If you try both of the above steps and continue to have problems, please make sure that you have entered your Mail Address as the "From" address in your email client. You will not be able to send mail if you have entered another address.

Some ISPs do not allow their users to send messages with other companies' SMTP outgoing mail servers. If you have set the "Outgoing Mail (SMTP) Server" field in to mail.domainname.com and find that you can receive but cannot send messages, you may have to use your ISP server's address, rather than this. Please contact your ISP for the SMTP server address to enter.

Note: Outgoing SMTP service should be available from your ISP. OwnMail provides outgoing SMTP service on an as-is basis using POP authentication. Due to the requirement to stop SPAM, such authentication will not work always. For problem free access, it is best to take outgoing service from your ISP.

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Problems Receiving Mail (POP)

There are a number of factors that could cause difficulties with POP access. Some of them are as below:

Incorrect Password:
Please ensure that the password you are using is correct.
Incorrect Client Settings: Please make sure that you've configured your email client with these settings:
- Incoming Mail (POP3) Server -> mail.domainname.com (Port 110)
- Outgoing (SMTP) Server -> mail.domainname.com (Port 25)
- Account Name/Login Name: Your full email address (username@domainname.com)
  Exception: Netscape Messenger
- Email address: Your Complete Mail address (i.e.username@domainname.com)
For information on entering these settings into various email clients, read the Mail Help section.
Incorrect Set Up:
Incompatible logon method or server type in the set up your email client? To check your settings, please follow the steps below for your email client.
- Outlook Express:
  1. Click "Tools," and select "Accounts."
  2. Click the "Mail" tab, and choose "Properties."
  3. On the Servers tab, ensure that you have not checked "Log on Using Secure Password Authentication" in the Incoming Mail Server section or "My Server Requires Authentication" in the Outgoing Mail Server area.
  4. Check that "POP3" is listed in the Incoming Mail Server field.
  5. On the Advanced tab, ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings.
- Outlook 97 and 98:
  1. Open the Tools menu, and click on the "Services" tab.
  2. Select your Mail account.
  3. Click "Properties."
  4. Click the "Servers" tab, and ensure "Log on using Secure Password Authentication" is not selected.
  5. Click the "Advanced" tab, and ensure that you have not selected "This Server Requires a Secure Connection (SSL)" under the Incoming (POP3) or Outgoing (SMTP) Port settings.
- Eudora Pro 4:
  1. Click on the "Tools" menu, and select "Personalities."
  2. Right-click on the Persona for your Mail account, and select "Modify."
  3. Click on "Incoming Mail." Ensure that "POP3" is selected under the Configuration heading and that "Passwords" is selected under Authentication Style.
- Netscape Communicator 4.05:
  1. Open the "Edit" menu, and select "Preferences."
  2. In the Category field, click the "+" next to "Mail & Groups," and then click "Mail Server."
  3. Ensure "POP3" is selected under the Server Type heading.
- Netscape Communicator 4.5:
  1. Open the "Edit" menu, and select "Preferences."
  2. In the Category field, click the "+" next to "Mail & Newsgroups," and then click "Mail Servers."
  3. Select your Mail account and ensure "Never" is selected under the Use Secure Socket Layer heading.
  4. Click "Edit" and ensure "POP3" is listed beside Server Type.
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